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No wonder that with the start of the quarantine, Netflix became the leading platform for watching various shows and TV. The streaming service, which was popular before the covid, became even more popular after the movie theaters closed and self-isolation began. However, the more people use something, the more they notice the flaws in it.

Now we will look at one of the most common and urgent problems encountered when using the Netflix app on various devices. The problem with too quiet soundtrack playback. The first would be mobile devices, such as iPhones, iPads, and Android devices. To fix the problem with bad sound, you need to uninstall the app and install it again.

Apple TV is next in line. All you need to do to solve the problem in most cases is to change the sound settings on the TV a little bit.

Check if the problem is solved again. There are also cases when problems with the sound arise due to the use of additional devices to refine the sound. In such cases, it is necessary to adjust the audio output of the streaming device to stereo or linear PCM. Contact the manufacturer of the device you are using for this setting. The first possible way to solve the problem is to adjust the speaker settings.

To do this, you need to: 1. Go to the menu using the menu button on the remote control. Go to Sound 3. Select advanced settings If there are none, then select Speaker Setup. Change the auto volume to normal volume. Check Netflix. To fix the problem you need to: 1. Check for sure you are using an HDMI cable.

Check the cable. Check how it will work on another TV. Check how the cable will work on other ports. Check how the sound will be transmitted by the app when the new cable is plugged in. Try plugging the cable in at the other ends, that is, the other way around. Contact the manufacturer of the device for the help.

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Netflix windows app sound problem. Sound issues with Netflix after upgrade to Windows 10

 

I'm having a problem with my audio after upgrading to Windows Unlike some of the others on here, mine only occurs with Netflix streaming. There's a 'crackling' sound when there's music or dialog, like there's a wire loose and it's making an intermittent connection. I've run the diagnostics program didn't find anything , and I've tried updating and reinstalling the audio drivers, using different browsers, MS Edge, Firefox, Chrome, and the Netflix App but none of these have corrected the problem.

I think it may have been one of the recent updates, since this only started a couple of weeks ago, but which one? This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

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Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. Was this reply helpful? Yes No. Sorry this didn't help. Choose where you want to search below Search Search the Community. Search the community and support articles Windows Windows 10 Search Community member. I have the same question Report abuse. Details required :. Cancel Submit. After the most recent Windows 10 update, I had video but no sound in Netflix and had sound for everything else such as YouTube etc.

Called Microsoft support and after a lengthy amount of time, they could not help. Finally found a solution : Go to the Control Panel, then Sound. My default format was set to DVD quality. Set it to the max setting - Studio Quality. You should get your sound back for Netflix. Hope this helps. Thanks for your feedback.

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Netflix windows app sound problem

   

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5.

If this does not resolve the issue, or if you're not currently using HDMI to connect to your TV or home theater system, you may want to manually set the audio settings on your PlayStation 3. Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X.

Make sure only Linear PCM 2. CH Ch 48 kHz are checked. Depending on your home surround sound setup, you will enable either 5. This option is only available with an HDMI connection. From the Xbox home screen, press the Xbox button on your controller to open the guide. Select Settings. Change the option in the drop-down menu to either 5. If you still have no sound, repeat the steps above, choosing the other option in Step 6 before you continue troubleshooting below. Select either HDMI audio or Optical audio , depending on the type of cable you use to connect your console to your audio receiver or TV.

While your movie or TV show is playing, use the volume controls on the side of your device to increase the volume to the desired level. Netflix might not be playing because of an issue related to digital copy protection.

To resolve the issue:. Contact the TV manufacturer for help. Select New Format to turn on Dolby Digital 5. Change the New Format option from Dolby Digital 5. If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output.

For help adjusting these settings, contact the manufacturer of your streaming device. If you're using a sound bar, audio receiver, surround sound system, or other external audio device, disconnect your speaker system and use the default setup. If disconnecting your speaker system fixed the problem, additional setup may be required to connect your speaker system to your device.

Contact the speaker system's manufacturer for assistance. If disconnecting your speaker system didn't fix the problem, or if you don't have an external speaker system, continue below. Press the power button on the device once, then wait 1 minute.

If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead. If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.

Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home.

A country must be selected to view content in this article. Chromebook or Chromebox. Check if other TV shows or movies work. If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem.

On the Speaker properties screen, click on the Advanced tab and select 24 bit, Hz Studio Quality sound. Netflix makes use of Microsoft Silverlight, so make sure that you have the latest version of Microsoft Silverlight on your Windows 10 computer.

On the next screen, click on Windows Update in the side menu and then click on Check for Updates button. Allow Windows to check for available updates and install them on your computer. All you need to do to solve the problem in most cases is to change the sound settings on the TV a little bit.

Check if the problem is solved again. There are also cases when problems with the sound arise due to the use of additional devices to refine the sound. In such cases, it is necessary to adjust the audio output of the streaming device to stereo or linear PCM. Contact the manufacturer of the device you are using for this setting. The first possible way to solve the problem is to adjust the speaker settings. To do this, you need to: 1. Go to the menu using the menu button on the remote control.

Go to Sound 3. Select advanced settings If there are none, then select Speaker Setup. To install Driver Easy Click. Enya Zhang Last Updated: 1 year ago.

Adjust your audio settings in Netflix Update your audio driver Adjust the built-in audio settings Update Microsoft Silverlight Before troubleshooting, please make sure the volumes on your PC and the Netflix app are both turned up to at least audible levels. By Enya Zhang. MD